Strategic Mid-Market Account Manager

Spectrum Business; Los Angeles (CA); On-site; USD 48,000 - 95,000; Full time

Job summary

Spectrum, a leading communications provider, seeks a Mid Market Account Manager in Los Angeles to drive upsell, renewal, and retention of voice, data, and video services for mid-market and enterprise clients. You will use a consultative approach to strengthen partnerships and fuel revenue growth.

Collaborate with Account Executives and Consultants, maintain CRM records, and coordinate with Sales Support and Marketing to deliver winning proposals and outcomes.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree in a business-related field preferred.
• Account management or sales experience in the telecommunications B2B industry
• Working knowledge of computers, computer networking, Internet solutions and fiber-connected networks
• Practical experience using CRM systems such as SalesForce
• Proficiency with Microsoft Excel, Word, PowerPoint and Outlook

Responsibilities

• Upsell voice, data, cloud and video services to existing customers and secure contract renewals within assigned segments
• Win back former customers by presenting compelling solutions and incentives
• Achieve monthly revenue quotas through strategic account management and targeted sales activities
• Initiate contact with prospective clients through telephone outreach, cold call visits, networking and participation in industry events
• Develop customer-centric proposals that articulate Spectrum’s value proposition
• Collaborate with Account Executive and Account Consultant teams for seamless handoff and ongoing client management
• Maintain comprehensive sales databases to track activity and customer information
• Work closely with Sales Support and Marketing teams to drive successful account outcomes
• Participate in sales meetings and training sessions to deepen your knowledge and expertise

Skills

CRM usage

Sales process

Client relationship

Education

Bachelor’s degree in business-related field

High school diploma or GED

Tools

Salesforce

Excel

Word

PowerPoint

Outlook

Job description

Spectrum, a leading communications provider, seeks a Mid Market Account Manager in Los Angeles to drive upsell, renewal, and retention of voice, data, and video services for mid-market and enterprise clients. You will use a consultative approach to strengthen partnerships and fuel revenue growth.

Collaborate with Account Executives and Consultants, maintain CRM records, and coordinate with Sales Support and Marketing to deliver winning proposals and outcomes.