Mid-Market Account Growth & Renewal Specialist

Charter Communications, Inc.; San Antonio (TX); In loco; USD 60.000 - 100.000; Tempo pieno

Descrizione del lavoro

Spectrum, a leading communications provider, is seeking a Mid Market Account Manager to drive upsell, renewals, and retention for voice, data, cloud, and video services in the Mid-market and Enterprise segments.

You will use a consultative approach to strengthen client partnerships, manage contracts, and collaborate with Account Executive and Account Consultant teams to ensure seamless handoffs and ongoing client success.

Competenze

• High school diploma or GED required.
• Working knowledge of computers, networking, Internet solutions, and fiber‑connected networks.
• Bachelor's degree in business preferred.
• Account management or sales experience in telecommunications B2B is a plus.

Mansioni

• Upsell voice, data, cloud and video services to existing customers and secure contract renewals.
• Win back former customers by presenting compelling solutions and incentives.
• Achieve monthly revenue quotas through strategic account management and targeted sales activities.
• Initiate contact with prospective clients through telephone outreach, cold calls, networking and industry events.
• Develop customer-centric proposals that articulate Spectrum's value proposition.
• Collaborate with Account Executive and Account Consultant teams for seamless handoff and ongoing client management.
• Maintain comprehensive sales databases to track activity and customer information.
• Work with Sales Support and Marketing teams to drive successful account outcomes.
• Participate in sales meetings and training sessions to deepen knowledge and expertise.

Conoscenze

Networking concepts

CRM software

MS Excel

Account management

Formazione

High school diploma (GED)

Bachelor's degree in business

Strumenti

Salesforce CRM

Microsoft Excel

Descrizione del lavoro

Spectrum, a leading communications provider, is seeking a Mid Market Account Manager to drive upsell, renewals, and retention for voice, data, cloud, and video services in the Mid-market and Enterprise segments.

You will use a consultative approach to strengthen client partnerships, manage contracts, and collaborate with Account Executive and Account Consultant teams to ensure seamless handoffs and ongoing client success.