Strategic Media Client Success Lead

Inmar Intelligence; Winston-Salem (NC); On-site; USD 73,000 - 121,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) retirement plans with company-m

HSA/FSA

Flexible time off

11 paid holidays

Tuition Reimbursement

Wellness and Mental Health counseling

Equity grants and sign-on bonuses

Job summary

Inmar Intelligence seeks a Client Success Manager to own day-to-day client relationships and lead cross-functional campaign delivery across multiple media channels. You will translate client objectives into outcome-focused media strategies and coordinate analytics, ad operations, and creative teams to drive growth.

The role emphasizes proactive communication, strategic thinking, and long-term client retention, with opportunities to expand engagements and upsell solutions.

Qualifications

• Bachelor's degree in advertising, marketing, communications or similar field.
• 3–5 years of experience in media account management, client service, or marketing.
• Proven ability to manage multiple clients and campaigns simultaneously while maintaining accuracy and strategic focus.
• Deep understanding of digital media channels, including paid social, retail media, influencer, and loyalty programs.
• Proficiency with analytics tools and client-facing measurement presentations.
• Experience leading cross-functional teams and partnering with Sales on account expansion.
• Comfort using AI/automation tools to improve productivity and workflow efficiency.

Responsibilities

• Serve as the primary client contact, maintaining consistent communication and managing expectations.
• Translate client objectives into outcome-focused media strategies aligned to goals and measures of success.
• Lead client status meetings, campaign reviews, and performance discussions with cross-functional teams.
• Develop client-facing materials including campaign recaps, performance reports, and strategic recommendations.
• Lead internal kickoff meetings and cross-functional working sessions to drive accountability.
• Oversee campaign planning and activation, ensuring timelines and performance expectations are met.
• Manage internal workflows via Monday.com, Salesforce, and other systems to maintain visibility.
• Identify opportunities for account expansion and partner with Sales on renewals and growth.

Skills

Client relationship management

Cross-functional leadership

Media planning

Digital analytics

Communication

Sales partnerships

AI tools

Education

Bachelor's degree in advertising, marketing, communications or similar field

Tools

Monday.com

Salesforce

Google Analytics

Tableau

The Trade Desk

Job description

Inmar Intelligence seeks a Client Success Manager to own day-to-day client relationships and lead cross-functional campaign delivery across multiple media channels. You will translate client objectives into outcome-focused media strategies and coordinate analytics, ad operations, and creative teams to drive growth.

The role emphasizes proactive communication, strategic thinking, and long-term client retention, with opportunities to expand engagements and upsell solutions.