Strategic LTL Account Leader (Remote)

Forward Air Corporation

Columbus (OH)

Remote

USD 75,000 - 85,000

Full time

2 hours ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Forward Air Corporation seeks a Senior Account Manager for LTL to lead, retain, and grow a strategic portfolio of customer relationships. You will drive satisfaction, execution, and profitable revenue growth by collaborating with executive and operational teams.

Responsibilities include developing strategic account plans, managing escalations, delivering quarterly business reviews, and aligning transportation solutions with customer initiatives. Travel may be required.

Qualifications

5+ years of transportation, logistics, account management, or related customer-facing experience managing strategic relationships.
Demonstrated ability to lead executive-level discussions and develop growth plans.
Strong business acumen with data-driven decision-making.

Responsibilities

Manage a portfolio of strategic customer accounts with retention, growth, profitability, and overall performance.
Serve as primary relationship owner across multiple stakeholder levels.
Align transportation solutions with customer supply chain strategies.
Position the company as a preferred transportation provider within customer networks.
Develop and execute strategic account plans focused on revenue growth and customer success.
Monitor account performance, revenue trends, and retention risks to inform actions.
Identify organic growth and share-of-wallet opportunities within existing portfolios.
Establish and maintain customer-specific performance metrics and reporting frameworks.
Lead quarterly business reviews and executive discussions with customer leadership teams.
Act as customer advocate, aligning resources to support commitments.
Drive retention and profitability through pricing, renewals, and negotiations.
Collaborate with Sales on growth opportunities, RFPs, and contract negotiations.
Coordinate with Operations, Pricing, and Leadership to improve performance and experience.
Provide guidance to Account Managers as a subject matter expert in LTL.