Remote Senior Account Manager, LTL Growth & Strategy

Forward Air Corporation

Los Angeles (CA)

Remote

USD 75,000 - 85,000

Full time

12 hours ago

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Job summary

Forward Air Corporation is seeking a Senior Account Manager - LTL to lead and grow a portfolio of strategic customers, collaborating with operations and sales to deliver freight solutions. You will develop strategic account plans, manage complex relationships, and drive revenue growth across the customer base.

The role requires strong analytical capability, cross-functional collaboration, and the ability to lead executive business reviews.

Qualifications

Undergraduate degree in Business, Supply Chain, Logistics, Transportation, or a related field.
5+ years in transportation, logistics, account management, or related customer-facing roles.
Deep understanding of transportation networks, pricing strategies, and logistics functions.
Experience managing strategic accounts and leading executive-level discussions.
Strong business acumen to analyze data and support growth initiatives.
Proven ability to influence cross-functional teams and manage competing priorities.

Responsibilities

Lead a portfolio of strategic and complex customer relationships and drive retention and growth.
Identify opportunities, develop strategic account growth plans, and present executive reviews.
Collaborate with operations to ensure service performance and resolve complex challenges.
Analyze spend, shipping patterns, and market trends to identify growth opportunities.
Prepare and lead QBRs and executive business reviews with customer leadership.
Drive profitability through pricing discussions and contract renewals.
Partner with Sales on growth opportunities and win-back initiatives.
Maintain account plans and forecasting in Salesforce.