Strategic Logistics Performance Lead

BlueGrace Logistics; Riverview (FL); On-site; USD 110,000 - 160,000; Full time

Job summary

BlueGrace Logistics is seeking an experienced account leader to serve as the primary point of accountability for strategic Managed Logistics customers. You will own the account direction, drive quarterly business reviews, monitor service and financial metrics, and partner with Operations to ensure value delivery and customer satisfaction.

The role requires 7–10+ years in transportation solutions, TMS experience, and strong data analysis and presentation skills, with a focus on revenue growth and

Qualifications

• Bachelor's degree in supply chain or equivalent experience.
• 7–10+ years in operational transportation solutions with revenue growth.
• Experience with big-box retail customers a plus.
• Sales experience a plus.
• Strong presentation and communication skills.
• Proficiency in analyzing transportation data and metrics.
• Experience using TMS and Microsoft Office tools.

Responsibilities

• Serve as primary point of accountability for the customer relationship with weekly updates.
• Lead Quarterly Business Reviews, account strategy, and relationship health.
• Monitor performance and financial metrics to meet KPIs.
• Identify trends and retention risks with the Managed Logistics team.
• Oversee account projects and communicate ROI and value delivered.
• Collaborate with Operations to resolve service, billing, or delivery issues.
• Escalate critical client issues to leadership and drive resolution.
• Coordinate across BlueGrace departments to keep the account functioning smoothly.
• Perform additional duties as assigned.

Skills

Account management

Relationship management

Data analysis

Presentation skills

Problem solving

TMS experience

Microsoft Office

Education

Bachelor's degree in supply chain

Tools

TMS systems

Microsoft Suite

Job description

BlueGrace Logistics is seeking an experienced account leader to serve as the primary point of accountability for strategic Managed Logistics customers. You will own the account direction, drive quarterly business reviews, monitor service and financial metrics, and partner with Operations to ensure value delivery and customer satisfaction.

The role requires 7–10+ years in transportation solutions, TMS experience, and strong data analysis and presentation skills, with a focus on revenue growth and