Logistics Performance Director - Remote

BlueGrace Logistics; Riverview (FL); On-site; USD 110,000 - 160,000; Full time

Job summary

BlueGrace Logistics is seeking an experienced account leader to serve as the primary point of accountability for strategic Managed Logistics customers. You will own the account direction, drive quarterly business reviews, monitor service and financial metrics, and partner with Operations to ensure value delivery and customer satisfaction.

The role requires 7–10+ years in transportation solutions, TMS experience, and strong data analysis and presentation skills, with a focus on revenue growth and

Qualifications

• Bachelor's degree in supply chain or equivalent experience.
• 7–10+ years in operational transportation solutions with revenue growth.
• Experience with big-box retail customers a plus.
• Sales experience a plus.
• Strong presentation and communication skills.
• Proficiency in analyzing transportation data and metrics.
• Experience using TMS and Microsoft Office tools.

Responsibilities

• Serve as primary point of accountability for the customer relationship with weekly updates.
• Lead Quarterly Business Reviews, account strategy, and relationship health.
• Monitor performance and financial metrics to meet KPIs.
• Identify trends and retention risks with the Managed Logistics team.
• Oversee account projects and communicate ROI and value delivered.
• Collaborate with Operations to resolve service, billing, or delivery issues.
• Escalate critical client issues to leadership and drive resolution.
• Coordinate across BlueGrace departments to keep the account functioning smoothly.
• Perform additional duties as assigned.

Skills

Account management

Relationship management

Data analysis

Presentation skills

Problem solving

TMS experience

Microsoft Office

Education

Bachelor's degree in supply chain

Tools

TMS systems

Microsoft Suite

Job description

Job Summary

The LPD serves as the voice of the Managed Logistics customer within BlueGrace, understanding why the customer does business with BG, where they see value, and how they measure our performance. This is an account ownership role, not a people management role. The LPD owns the account and drives its strategic direction, working collaboratively with Operations to ensure service delivery meets customer expectations.

Duties And Responsibilities

• Serve as the primary point of accountability for the customer relationship, with weekly-minimum communication to maintain a true pulse of the account
• Own and deliver Quarterly Business Reviews, account strategy, and long-term relationship health
• Monitor performance and financial metrics using available technology to ensure BG is meeting customer expectations and internal KPIs.
• Identify logistics trends and risks; proactively surface and manage retention/churn risk in partnership with the Managed Logistics team
• Oversee account-specific projects and calculate/communicate ROI and value delivered
• Partner with Operations to ensure systemic service, billing, or delivery issues are resolved to the customer's satisfaction
• Escalate critical client issues to leadership and drive follow-up to resolution
• Coordinate across internal BlueGrace departments to keep the client's account functioning efficiently
• Other duties as assigned

Qualifications

• Bachelor's degree in supply chain field or equivalent combination of education and experience.
• 7-10 or more years of experience in operational transportation solutions, with proven history of continuous improvement consulting, expanding account scope and revenue, and freight/transportation purchasing.
• Experience working with big box retail company’s a plus
• Sales experience a plus
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to analyze all aspects of transportation data to report out clear and meaningful metrics.
• Ability to problem solve and come up with creative solutions to meet customer needs
• Experience working in TMS systems required
• Experience working with Microsoft Suite required