Ops Coordinator: P&D Dispatch & Route Optimization

Federal Express Corporation; Augusta (ME); On-site; USD 30,000 - 47,000; Full time

Job summary

Federal Express Corporation is seeking an Ops Coordinator to support pickup and delivery operations in Augusta, ME. You will coordinate routing software, dispatch couriers, and monitor service quality while maintaining regulatory compliance.

The role requires strong customer service, leadership, and coaching skills, with familiarity with FedEx systems and DOT regulations. A high school diploma is required, with a Bachelor's preferred.

Qualifications

• High school diploma or GED required; Bachelor's degree in Business/Logistics or related area preferred.
• Six months pick-up and delivery operations, administrative support, training, or customer service experience required.
• Ability to read and speak English sufficiently to understand traffic signs, communicate with safety officials and respond to inquiries as per FMCSA guidance.
• Knowledge of DOT regulations and transportation operations; medical exam required.

Responsibilities

• Runs and optimizes routing/delivery software to help optimize P&D service.
• Dispatches couriers to minimize costs and ensure service integrity.
• Tracks service, safety, cost, and quality metrics for the facility.
• Investigates and responds to customer complaints.
• Reports and follows up on schedule delays, accidents, and equipment failures.
• Maintains files for equipment and regulatory compliance.
• Coaches drivers and conducts check rides for safety.

Skills

Customer service

Leadership

Coaching & training

Attention to detail

Communication

Documentation

Safety & compliance

Education

High school diploma or GED

Bachelor's degree in Business/Logistics or related field (preferred)

Tools

FedEx computer system

Microsoft Office

Job description

Federal Express Corporation is seeking an Ops Coordinator to support pickup and delivery operations in Augusta, ME. You will coordinate routing software, dispatch couriers, and monitor service quality while maintaining regulatory compliance.

The role requires strong customer service, leadership, and coaching skills, with familiarity with FedEx systems and DOT regulations. A high school diploma is required, with a Bachelor's preferred.