Strategic Logistics Account Manager - Sales & Growth

Fitzmark; Buffalo (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid Industry Training

Comprehensive Benefits Package (Med, V

Dental, Vision

Job summary

FitzMark in Buffalo, NY is seeking an account manager to serve as the main contact for multiple customer accounts. You will communicate professionally, track account activity, enter bids in the TMS, and provide fast, effective solutions when issues arise.

The role emphasizes growing with customers through upselling and cross-selling, while collaborating with the accounting team to resolve invoicing problems and maintain strong relationships across a fast-paced logistics environment.

Qualifications

• Minimum of one year's experience in third party logistics.
• High school Diploma required.
• Bachelor’s degree in related field preferred.
• Minimum of three years’ experience in customer service preferred.
• Exceptional communication skills, written and verbal.
• Passion for sales and the art of negotiation.
• Self-starter mentality.
• Ability to multitask while simultaneously building relationships.

Responsibilities

• Communicating professionally in person, over the phone, and via email to accounts and team members.
• Track growth/decline of managed customer accounts and identify new opportunities.
• Utilize TMS to enter bids and keeping communication with customers.
• Provide customers with a quick, effective solution if problems arise.
• Continuously build and increase your industry knowledge.
• Ability to be the main point of contact for customers.
• Assist accounting department with any invoicing problems that may arise.
• Ability to generate sales among existing customer accounts, including upselling and cross-selling.
• Service multiple customer accounts concurrently, often meeting deadlines.

Skills

Exceptional communication

Relationship building

Sales mindset

Multitasking

Negotiation

Education

High school Diploma

Bachelor’s degree in related field

Tools

TMS software

Job description

FitzMark in Buffalo, NY is seeking an account manager to serve as the main contact for multiple customer accounts. You will communicate professionally, track account activity, enter bids in the TMS, and provide fast, effective solutions when issues arise.

The role emphasizes growing with customers through upselling and cross-selling, while collaborating with the accounting team to resolve invoicing problems and maintain strong relationships across a fast-paced logistics environment.