Strategic Account Manager (Logistics & Growth)

Flexport

London (KY)

On-site

USD 54,000 - 88,000

Full time

14 days+

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Benefits offered by this job

Lunch allowance

25 vacation days

Private medical insurance

Group Life Insurance

Equity program

Pension plan

Employee Assistance Program

Parental leave

Job summary

Flexport is seeking a focused Account Manager to support growth in its Demand team. You will own the customer journey from onboarding to renewal, develop strategic opportunities, and ensure client satisfaction across logistics and supply chain services.

Ideal candidates bring 2–4 years in sales or client-facing roles, plus a background in logistics. This on-site position offers growth, collaboration with cross-functional teams, and performance-based rewards.

Qualifications

2-4 years of experience in a sales/account management or a client facing role.
A background in logistics, freight forwarding, or supply chain is preferred.
Client-centric: focused on outcomes and delivering value to your customers.
Strong negotiation, communication and relationship-building skills.
Detail-oriented and able to manage multiple accounts and priorities.

Responsibilities

Cultivate and grow relationships with key business stakeholders that empower the client and deepen the relationship with Flexport.
Meet regularly with clients to monitor the account health and find ways to improve their experience.
Identify, develop, and close upsell, cross-sell and renewal opportunities.
Monitor client financial health and ensure clients maintain consistent payment schedules.
Lead and participate in client onboarding and create standard operating procedures.
Scope and guide the implementation stages and timelines for new opportunities and clients.
Monitor client metrics data and coordinate with Global Operations to meet expectations and resolve issues.
Lead quarterly strategy reviews with minimal guidance and present outcomes to stakeholders.