Strategic Managed Accounts Lead

FedEx Logistics; New York (NY); Hybrid; USD 62,000 - 99,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plan

Tuition reimbursement

Job summary

FedEx Logistics in New York is seeking a client-focused account manager to maintain and expand a portfolio of managed accounts. You will serve as the primary communication link and SPOC for customers, coordinating with internal teams to meet service expectations and drive growth.

The role requires strong problem solving, excellent written and verbal communication, and the ability to work in a hybrid environment with moderate travel.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• Two years in brokerage/transportation industry with exposure to customs/bederal procedures preferred.

Responsibilities

• Manage and expand relationships with customers.
• Serve as SPOC for customer communications.
• Coordinate activities across departments.
• Identify and resolve problems; implement corrective actions.
• Prepare and present Customer Business Reviews (CBRs).
• Oversee adoption of new services as PMO.
• Provide subject matter guidance and mentoring.

Skills

Problem solving

Communication

Organizational skills

Time management

Independence

Education

Bachelor's degree/equivalent experience preferred

Tools

MS Office

Outlook

Office equipment

Job description

FedEx Logistics in New York is seeking a client-focused account manager to maintain and expand a portfolio of managed accounts. You will serve as the primary communication link and SPOC for customers, coordinating with internal teams to meet service expectations and drive growth.

The role requires strong problem solving, excellent written and verbal communication, and the ability to work in a hybrid environment with moderate travel.