Strategic Logistics Account Manager (Hybrid)

Paycom; Overland Park (KS); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

FSA

Life insurance

Disability insurance

401(k) match

Paid time off

Holidays

EAP

Job summary

The Account Manager builds and manages long-term relationships with Radiant network stations and clients, focusing on service, execution, and value creation. This role partners closely with operations to ensure product and service expectations are consistently met and drives continuous improvement across multiple offices and geographies.

This role operates with a high degree of independence and regularly exercises discretion in daily decision-making.

Qualifications

• High school diploma required; higher degrees preferred.
• Minimum 1 year of account management experience.
• FTL and LTL transportation experience.
• Strong knowledge of North American geography.
• Transportation/logistics industry experience is a plus.
• Proficient in Microsoft Office and CRM systems.

Responsibilities

• Build relationships across multiple levels and departments to penetrate Radiant network stations and accounts.
• Conduct regular business reviews using internal data and market intelligence to identify growth opportunities and retain/grow business.
• Collaborate with station and account teams across geographies to execute account strategy.
• Apply strategic negotiation and pricing tactics for complex discussions.
• Share customer data, requirements, and expectations with internal teams to build viable solutions.
• Provide customers with holistic transition plans, including timelines and opportunities for automation.

Skills

Account management

Customer relationship

Negotiation

Analytical skills

Problem-solving

Time management

Education

High school diploma required

Bachelor’s or Associate degree preferred

Tools

CRM systems

Revenova

SAP

Salesforce

Job description

The Account Manager builds and manages long-term relationships with Radiant network stations and clients, focusing on service, execution, and value creation. This role partners closely with operations to ensure product and service expectations are consistently met and drives continuous improvement across multiple offices and geographies.

This role operates with a high degree of independence and regularly exercises discretion in daily decision-making.