Strategic Logistics Account Manager - Growth & Service

Evans Transportation, Inc.; Eagan (MN); Presencial; USD 55.000 - 85.000; Jornada completa

Descripción de la vacante

Evans Transportation, Inc. is seeking an Account Manager to act as the primary contact and internal advocate for assigned customer teams.

You will understand each customer’s business, coordinate with shippers, receivers, and Evans teams to ensure accurate shipment execution. You will proactively communicate status, identify risks, build trusted relationships, retain and grow accounts, and support accountable KPIs and billing accuracy.

Formación

• Bachelor’s degree preferred.
• Transportation industry experience preferred.
• Experience with MercuryGate or similar TMS is a plus.

Responsabilidades

• Build trusted, consultative customer relationships and own requests to resolution.
• Understand customer objectives, requirements, and service expectations.
• Accept tenders, schedule pickups and deliveries, and process shipments in MercuryGate.
• Provide timely shipment updates and proactive reporting to customers.
• Identify issues, coordinate resources, and drive corrective actions.
• Monitor KPIs, support business reviews, and assist with billing issues.

Conocimientos

Customer relations

Problem solving

Organizational skills

Multi-tasking

Critical thinking

Educación

Bachelor's degree

Herramientas

MercuryGate

Descripción del empleo

Evans Transportation, Inc. is seeking an Account Manager to act as the primary contact and internal advocate for assigned customer teams.

You will understand each customer’s business, coordinate with shippers, receivers, and Evans teams to ensure accurate shipment execution. You will proactively communicate status, identify risks, build trusted relationships, retain and grow accounts, and support accountable KPIs and billing accuracy.