Strategic Account Manager - Logistics & Customer Advocate

Evan's Airport Service, Inc; Eagan (MN); On-site; USD 55,000 - 85,000; Full time

Job summary

Evan's Airport Service, Inc is seeking an Account Manager to serve as the primary point of contact for an assigned customer team. You will understand each customer's business, manage daily transportation needs, and coordinate with shippers, receivers, and internal Evans teams to ensure accurate shipment execution.

You will proactively communicate shipment status, identify risks, build trusted relationships, and contribute to operational and financial results while aligning with contract

Qualifications

• Bachelor’s degree preferred.
• Transportation industry experience preferred but not required.
• Experience with transportation management software (MercuryGate) preferred.

Responsibilities

• Build trusted customer relationships and advocate for account needs.
• Understand customer objectives and communicate requirements to internal teams.
• Coordinate with shippers, receivers, and Evans teams to execute shipments.
• Provide shipment updates and proactive status reporting.
• Identify risks and coordinate corrective actions to prevent service issues.
• Monitor KPIs and assist with customer reporting and business reviews.
• Support pricing, bidding, and contract compliance processes.
• Drive continuous improvement based on customer feedback.

Skills

Customer relationships

Cross-functional collaboration

Problem solving

Organization

Multitasking

Communication

Education

Bachelor’s degree

Tools

MercuryGate

Job description

Evan's Airport Service, Inc is seeking an Account Manager to serve as the primary point of contact for an assigned customer team. You will understand each customer's business, manage daily transportation needs, and coordinate with shippers, receivers, and internal Evans teams to ensure accurate shipment execution.

You will proactively communicate shipment status, identify risks, build trusted relationships, and contribute to operational and financial results while aligning with contract