Logistics Account Coordinator: Load Planning & Customer Ops

Evans Transportation Services LLC; Eagan (MN); On-site; USD 42,000 - 64,000; Full time

Job summary

Evans Transportation Services LLC in Minnesota is seeking an Account Coordinator to support daily operational details for assigned accounts. You will focus on accurate load building in the TMS, schedule appointments, update customer portals, and maintain clear communication with customers.

You will build strong cross-departmental relationships and adhere to Evans’ procedures and policies to ensure excellent service and on-time performance.

Responsibilities

• Accept and acknowledge customer tenders; accurately build loads in the transportation management system (TMS) according to customer requirements.
• Apply the appropriate spot or contract reference codes to each load.
• Schedule and confirm pickup and delivery appointments.
• Maintain timely, accurate shipment tracking and status updates in customer TMS portals to support load visibility.
• Respond promptly to customer requests for track-and-trace information, shipment status, proof of delivery (POD), and other paperwork.
• Monitor customer scorecard standards and maintain accurate on-time codes for late pickups and deliveries, as applicable to each account.
• Identify and troubleshoot shipment exceptions and operational issues, coordinate internal resources, and involve the Account Manager when escalation is needed.
• Understand customer and carrier rating to prepare accurate quotes based on specific freight criteria.
• Build and maintain strong working relationships with internal teams and customer contacts through regular communication and problem-solving.
• Follow Evans’ Five Guiding Principles and all applicable departmental and company procedures, policies, and handbooks.

Job description

Evans Transportation Services LLC in Minnesota is seeking an Account Coordinator to support daily operational details for assigned accounts. You will focus on accurate load building in the TMS, schedule appointments, update customer portals, and maintain clear communication with customers.

You will build strong cross-departmental relationships and adhere to Evans’ procedures and policies to ensure excellent service and on-time performance.