Growth-Focused Freight Account Manager

Evan's Airport Service, Inc; Delafield (WI); On-site; USD 55,000 - 85,000; Full time

Job summary

Evan's Airport Service, Inc. is seeking a logistics account manager to serve as the primary contact for an assigned book of Evans customers, managing day-to-day relationships and freight performance from quoting to delivery.

The role emphasizes customer focus, commercial judgment, urgency, and data-driven decision making; success is measured by gross margin, revenue growth, quote win rate, on-time performance, and billing accuracy.

Qualifications

• 2+ years in freight brokerage, 3PL or logistics account management.
• Experience quoting freight and managing customer pricing.
• Proficiency in a TMS and Microsoft Office, especially Excel.

Responsibilities

• Serve as the primary contact for an assigned book of shipper accounts.
• Price spot and contract freight quickly and with margin in mind using market data, and log every quote.
• Build and tender loads in MercuryGate and track them from pickup to delivery.
• Communicate delays, exceptions, and accessorials to customers proactively.
• Grow the book by identifying new lanes, modes and volume, and by pursuing RFPs and bids.
• Monitor revenue and margin by account and take action to correct underperforming lanes.
• Complete rates, accessorials, BOLs, and PODs accurately so loads invoice on time.
• Lead account reviews for customers and leadership.
• Partner with carrier sales, support, Managed Transportation, and finance.

Skills

Customer focus

Commercial judgment

Urgency

Data analysis

Education

High school diploma

Bachelor's degree in supply chain or business

Tools

MercuryGate

DAT

Greenscreens

Excel

Job description

Evan's Airport Service, Inc. is seeking a logistics account manager to serve as the primary contact for an assigned book of Evans customers, managing day-to-day relationships and freight performance from quoting to delivery.

The role emphasizes customer focus, commercial judgment, urgency, and data-driven decision making; success is measured by gross margin, revenue growth, quote win rate, on-time performance, and billing accuracy.