Strategic Logistics Account Manager | Grow Volume & Margin

White Star Logistics, Inc.; New Jersey; On-site; USD 90,000 - 130,000; Full time

Job summary

White Star Logistics, Inc. seeks a Key Account Manager to own a portfolio of mid-size shippers and drive growth across cross-border, domestic, drayage, and special projects divisions.

You will manage check-ins, CRM updates, and engage with decision-makers to uncover new opportunities while working with Operations and Pricing to ensure service aligns with promises and resolve issues. Strong account-management experience is essential for success.

Qualifications

• Proven account management experience in freight brokerage, 3PL, or logistics.
• Strong CRM habits and data-driven mindset.
• Confidence to upsell and cross-sell to existing customers.

Responsibilities

• Own a portfolio of mid-size shippers with growth potential.
• Start mornings with check-in calls and CRM updates reviewing volume, gross margin, and opportunities.
• Meet decision-makers to uncover new plants, lanes, and services and create sub-accounts across divisions.
• Collaborate with Operations and Pricing to ensure service matches promises and resolve issues.
• Build trusted relationships and leverage margins to drive ongoing opportunities.

Skills

Account management

CRM discipline

Margin awareness

Upselling cross-selling

Relationship-building

Job description

White Star Logistics, Inc. seeks a Key Account Manager to own a portfolio of mid-size shippers and drive growth across cross-border, domestic, drayage, and special projects divisions.

You will manage check-ins, CRM updates, and engage with decision-makers to uncover new opportunities while working with Operations and Pricing to ensure service aligns with promises and resolve issues. Strong account-management experience is essential for success.