Key Account Manager

White Star Logistics, Inc.; United States; Vor Ort; USD 70.000 - 100.000; Vollzeit

Zusammenfassung

White Star Logistics, Inc. is seeking a results-driven Key Account Manager to grow a portfolio of mid-size shippers. You’ll lead check-in calls, review volumes and margins, and coordinate with cross-border, domestic, drayage, and special projects teams to unlock new opportunities.

In this role you’ll build trust with decision-makers, articulate value, and upsell or cross-sell where appropriate. You’ll rely on CRM discipline and a data-driven mindset to protect margins and deliver measurable

Qualifikationen

• Proven account management or B2B relationship-building experience.
• Freight brokerage, 3PL, or logistics experience preferred.
• Comfortable working in a CRM and tracking account margins.
• Bilingual English/Spanish preferred, if needed for the cross-border accounts.
• Valid driver's license, if the role includes in-person client visits.

Aufgaben

• Own a portfolio of mid-size shippers and grow revenue across accounts.
• Perform check-in calls and update CRM with account activity and metrics.
• Review volume, gross margin, and open opportunities for each account.
• Present to decision-makers to uncover new plants, lanes, and services.
• Turn opportunities into sub-accounts across cross-border, domestic, drayage and special projects divisions.
• Collaborate with Operations and Pricing to ensure service matches commitments and resolve issues.

Kenntnisse

Account management

Relationship-building

Margin tracking

CRM proficiency

Bilingual English/Spanish

Tools

CRM software

Jobbeschreibung

Key Account Manager - Needed To Influence And Grow Our Top Accounts

You're the person people want to say yes to. You walk into a room, read it in seconds, and leave with a stronger relationship than you came in with. You don't wait for permission to chase an opportunity; when you see a client's new plant, a new lane, or a service they haven't tried, you're already making the call. Slow, scripted days drain you; fast-moving ones where every conversation can turn into growth light you up. Here, your accounts are yours to build. You'll earn trust, uncover the next win inside every customer, and see your impact show up in real volume and margin every month. If you love winning people over and being rewarded for it, this seat is made for you.

As a Key Account Manager, you own a portfolio of mid-size shippers with big growth potential. Your mornings start with check-in calls and CRM updates, reviewing every account's volume, gross margin, and open opportunities. By midday, you're in front of decision-makers, uncovering new plants, lanes, and services, then turning them into new sub-accounts across our cross-border, domestic, drayage, and special projects divisions. In the afternoon, you work hand in hand with Operations and Pricing to make sure service matches what was promised, resolving issues before the customer ever feels them. You'll need proven account management and relationship-building experience, ideally in freight brokerage, 3PL, or logistics, a strong grasp of margin, disciplined CRM habits, and the confidence to upsell and cross-sell.

White Star Logistics is a fast-growing logistics company based in New Jersey that has moved freight across the Mexico-U.S. border, throughout the United States, in and out of ports and rail ramps, and on complex special projects since 2015. We're on track to double our revenue in 2027, and we're growing our team by 35% to get there. That growth creates real opportunity: new seats, new responsibilities, and a clear path for high performers. We run the business on EOS, so everyone knows their seat, owns their numbers, and sees the scoreboard every week. Our culture is built on accountability, ongoing training, and protecting our customers' freight like it's our own. If you want to build something, not just fill out a job, White Star is the place.

We're not looking for just anyone. We're looking for one person who walks into every account and leaves it bigger, stronger, and more loyal than before. If that’s you, stop waiting for permission to grow. Here, your relationships turn into real results, your wins are seen, and your future grows as fast as your accounts do.

Position Overview:

1. Highlights: Existing Book of Key Accounts, Fast-Growing Team, Clear Path for Growth, High-Performance Culture

2. Job Type: Key Account Manager, Account Manager, Client Success Manager, Logistics Account Manager, B2B Sales

3. Work Hours: Full-time

Required Experience:

• Proven account management or B2B relationship-building experience
• Freight brokerage, 3PL, or logistics experience preferred
• Comfortable working in a CRM and tracking account margins
• Bilingual English/Spanish preferred, if needed for the cross-border accounts
• Valid driver's license, if the role includes in-person client visits