Key Account Manager — Growth & Cross-Border Logistics

White Star Logistics, Inc.; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

White Star Logistics, Inc. is seeking a results-driven Key Account Manager to grow a portfolio of mid-size shippers. You’ll lead check-in calls, review volumes and margins, and coordinate with cross-border, domestic, drayage, and special projects teams to unlock new opportunities.

In this role you’ll build trust with decision-makers, articulate value, and upsell or cross-sell where appropriate. You’ll rely on CRM discipline and a data-driven mindset to protect margins and deliver measurable

Qualifications

• Proven account management or B2B relationship-building experience.
• Freight brokerage, 3PL, or logistics experience preferred.
• Comfortable working in a CRM and tracking account margins.
• Bilingual English/Spanish preferred, if needed for the cross-border accounts.
• Valid driver's license, if the role includes in-person client visits.

Responsibilities

• Own a portfolio of mid-size shippers and grow revenue across accounts.
• Perform check-in calls and update CRM with account activity and metrics.
• Review volume, gross margin, and open opportunities for each account.
• Present to decision-makers to uncover new plants, lanes, and services.
• Turn opportunities into sub-accounts across cross-border, domestic, drayage and special projects divisions.
• Collaborate with Operations and Pricing to ensure service matches commitments and resolve issues.

Skills

Account management

Relationship-building

Margin tracking

CRM proficiency

Bilingual English/Spanish

Tools

CRM software

Job description

White Star Logistics, Inc. is seeking a results-driven Key Account Manager to grow a portfolio of mid-size shippers. You’ll lead check-in calls, review volumes and margins, and coordinate with cross-border, domestic, drayage, and special projects teams to unlock new opportunities.

In this role you’ll build trust with decision-makers, articulate value, and upsell or cross-sell where appropriate. You’ll rely on CRM discipline and a data-driven mindset to protect margins and deliver measurable