Strategic Logistics Account Manager — Customer Solutions

Crane-Solutions-LL; Houston (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Quarterly incentive plan

Paid time off (17 days)

Medical, dental & vision

Tuition reimbursement

Employee recognition

Volunteer time off

Employee discounts

Wellness incentives

Job summary

Crane seeks an experienced logistics professional to manage assigned accounts, communicate with customers daily, and escalate issues as needed. You will uncover truckload capacity needs within Crane Worldwide and coordinate pricing and quotes with peers.

This role requires strong communication, negotiation, and organizational skills, plus familiarity with transportation management systems and industry boards. A Bachelor’s degree is preferred.

Qualifications

• Minimum 3–5 years' transportation experience or combination of experience and education
• Experience using capacity/pricing boards (DAT, GetLoaded, Truckstop)
• Experience operating a Transportation Management System
• Professional certification may be required in some areas.

Responsibilities

• Manage assigned accounts including all communication to and from customers daily
• Develop relationships to uncover truckload capacity needs within Crane Worldwide network
• Coordinate with peers to develop and communicate pricing/quoting responses
• Act as intermediary between customers and peers to meet expectations
• Provide shipment tracking information and escalate issues promptly
• Transmit pre-alerts to customers and share required reports daily, monthly, or quarterly

Skills

Communication skills

Negotiation

Truckload industry knowledge

US geography

Organizational skills

Excel proficiency

Team player

Education

Bachelor's degree preferred

High school diploma or GED

Tools

Microsoft Excel

Job description

Crane seeks an experienced logistics professional to manage assigned accounts, communicate with customers daily, and escalate issues as needed. You will uncover truckload capacity needs within Crane Worldwide and coordinate pricing and quotes with peers.

This role requires strong communication, negotiation, and organizational skills, plus familiarity with transportation management systems and industry boards. A Bachelor’s degree is preferred.