Strategic Logistics Account Manager

CS Recruiting; Chicago (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

CS Recruiting is seeking a Logistics Account Manager in Chicago to serve as the primary point of contact for customer account management, build strong client relationships, and negotiate contracts to maximize profitability and satisfaction.

You will ensure timely delivery of solutions, communicate progress to stakeholders, drive growth through upselling, manage the CRM pipeline, and collaborate with the sales team to expand opportunities in parcel, LTL, FTL, and freight.

Qualifications

• Bachelor's degree in Business Administration, Sales, Supply Chain, or a related field preferred.
• Proven experience as an Account Manager or equivalent role.
• CRM experience required (Salesforce or equivalent).
• Strong communication and negotiation skills.
• Experience in logistics including Parcel, LTL, FTL, Freight Forwarding.

Responsibilities

• Serve as the primary point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships grounded in trust and reliability.
• Negotiate contracts and close agreements to maximize profitability and client satisfaction.
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
• Ensure the timely and successful delivery of solutions aligned with customer needs and strategic objectives.
• Clearly communicate progress on monthly/quarterly initiatives to both internal and external stakeholders.
• Drive new business growth through upselling and cross-selling with existing clients; identify improvement opportunities to meet sales quotas.
• Develop and work leads to cultivate new business opportunities.
• Manage customer pipeline data and activity records within the CRM system.
• Forecast and track key account metrics including quarterly sales results and annual forecasts.
• Prepare regular account status reports for internal leadership.
• Collaborate with the sales team to identify and grow opportunities within the assigned territory.
• Assist with complex client requests and serve as an escalation resource when needed.

Skills

Account management

Stakeholder communication

Negotiation

Sales growth

CRM proficiency

Excel

Data analysis

Cross-functional collaboration

Education

Bachelor's degree in Business Administration, Sales or related field

Tools

Salesforce

Excel

Job description

CS Recruiting is seeking a Logistics Account Manager in Chicago to serve as the primary point of contact for customer account management, build strong client relationships, and negotiate contracts to maximize profitability and satisfaction.

You will ensure timely delivery of solutions, communicate progress to stakeholders, drive growth through upselling, manage the CRM pipeline, and collaborate with the sales team to expand opportunities in parcel, LTL, FTL, and freight.