LTL Account Manager – Chicago, IL

CS Recruiting; Chicago (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

CS Recruiting is seeking a Logistics Account Manager in Chicago to serve as the primary point of contact for customer account management, build strong client relationships, and negotiate contracts to maximize profitability and satisfaction.

You will ensure timely delivery of solutions, communicate progress to stakeholders, drive growth through upselling, manage the CRM pipeline, and collaborate with the sales team to expand opportunities in parcel, LTL, FTL, and freight.

Qualifications

• Bachelor's degree in Business Administration, Sales, Supply Chain, or a related field preferred.
• Proven experience as an Account Manager or equivalent role.
• CRM experience required (Salesforce or equivalent).
• Strong communication and negotiation skills.
• Experience in logistics including Parcel, LTL, FTL, Freight Forwarding.

Responsibilities

• Serve as the primary point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships grounded in trust and reliability.
• Negotiate contracts and close agreements to maximize profitability and client satisfaction.
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
• Ensure the timely and successful delivery of solutions aligned with customer needs and strategic objectives.
• Clearly communicate progress on monthly/quarterly initiatives to both internal and external stakeholders.
• Drive new business growth through upselling and cross-selling with existing clients; identify improvement opportunities to meet sales quotas.
• Develop and work leads to cultivate new business opportunities.
• Manage customer pipeline data and activity records within the CRM system.
• Forecast and track key account metrics including quarterly sales results and annual forecasts.
• Prepare regular account status reports for internal leadership.
• Collaborate with the sales team to identify and grow opportunities within the assigned territory.
• Assist with complex client requests and serve as an escalation resource when needed.

Skills

Account management

Stakeholder communication

Negotiation

Sales growth

CRM proficiency

Excel

Data analysis

Cross-functional collaboration

Education

Bachelor's degree in Business Administration, Sales or related field

Tools

Salesforce

Excel

Job description

Our client brings multiple points of supply chain compliance, optimization, and management together with expert market intelligence and information technology. Their cutting-edge, web-based solution allows them to provide fully customizable deployment, implementation, execution, and management solutions for full truckload, less-than-truckload, ocean, air freight, and parcel. This solution allows their customers to connect instantly with carriers, view and analyze up-to-date data, and receive real-time rates for every shipment in their supply chain.

Logistics Account Manager

Job Type: Full-time; On-site

Responsibilities:

• Serve as the primary point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships grounded in trust and reliability.
• Negotiate contracts and close agreements to maximize profitability and client satisfaction.
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
• Ensure the timely and successful delivery of solutions aligned with customer needs and strategic objectives.
• Clearly communicate progress on monthly/quarterly initiatives to both internal and external stakeholders.
• Drive new business growth through upselling and cross-selling with existing clients; identify improvement opportunities to meet sales quotas.
• Develop and work leads to cultivate new business opportunities.
• Manage customer pipeline data and activity records within the CRM system.
• Forecast and track key account metrics including quarterly sales results and annual forecasts.
• Prepare regular account status reports for internal leadership.
• Collaborate with the sales team to identify and grow opportunities within the assigned territory.
• Assist with complex client requests and serve as an escalation resource when needed.

Experience:

• Proven experience as an Account Manager, Key Account Manager, Sales Account Manager, or equivalent role.
• Demonstrable ability to communicate, present, and influence stakeholders at all levels of an organization.
• Comprehensive background in logistics including Parcel, LTL, FTL, Freight Forwarding, and related transportation modes.
• Working knowledge of Parcel and Freight contract structures and RFP processes.
• Solid experience with Microsoft Excel and relational database tools.
• CRM experience required (Salesforce or equivalent).
• Proven ability to deliver client-focused solutions that meet and exceed customer expectations.
• Demonstrated ability to manage multiple account projects simultaneously while maintaining attention to detail.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills.
• Bachelor's degree in Business Administration, Sales, Supply Chain, or a related field preferred.

This position offers a competitive base salary.