Strategic Life Sciences CRM Delivery Lead

Deloitte France; Atlanta (GA); On-site; USD 163,000 - 322,000; Full time

Job summary

Deloitte is seeking a Life Sciences CRM Global Delivery Lead Senior Manager to drive end-to-end Salesforce transformations for biopharma and medtech clients. You will shape strategy, lead requirements, and guide cross-functional teams through delivery and adoption in a global, regulated environment.

The role emphasizes business development, proposal crafting, and developing practitioners, with a focus on compliance, data privacy, and industry controls across commercial and patient services.

Qualifications

• 10+ years in consulting or industry delivering CRM/engagement platforms for life sciences.
• 7+ years delivering go to market strategy operations in the Life Sciences Industry.
• 5+ years in Global delivery governance managing clients, stakeholders and vendors across multiple time zones.
• Bachelor's degree (BA or BS) or 4 additional years of professional experience in lieu of a bachelor's degree.
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Responsibilities

• Lead global delivery management with CRM platform expertise across Salesforce transformations.
• Shape business strategy, lead requirements and process design, and guide cross-functional teams through delivery and adoption.
• Drive business development activities, craft proposals, and develop practitioners while promoting leading practices in compliance, data privacy, and regulated industry controls.

Skills

CRM/engagement platforms

Global delivery governance

Business development

Requirement gathering

Agile delivery practices

Education

Bachelor's degree (BA or BS) or 4 additional years of professional experience in lieu of a bachelor's degree

Tools

Salesforce

MDM

OpenData

Reltio

Snowflake

Tableau/CRM Analytics

Jira

Job description

Deloitte is seeking a Life Sciences CRM Global Delivery Lead Senior Manager to drive end-to-end Salesforce transformations for biopharma and medtech clients. You will shape strategy, lead requirements, and guide cross-functional teams through delivery and adoption in a global, regulated environment.

The role emphasizes business development, proposal crafting, and developing practitioners, with a focus on compliance, data privacy, and industry controls across commercial and patient services.