Strategic Leave & Disability Solutions Consultant

godirect; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Voya Financial in the United States is seeking a Business Solutions Consultant for Leave and Disability claim operations. The role partners with Claims Operations, Product, Technology, Compliance, Training, and Operational Readiness to ensure processes, communications, and system enhancements align with regulatory and business needs.

The position involves drafting SOPs, supporting testing and release readiness, and guiding governance initiatives while delivering improvements in efficiency,

Qualifications

• Minimum: High School Diploma or GED and 4+ years in Leave & Disability claim management with regulatory knowledge (FMLA, ADA, PFML, STD, LTD).
• Experience drafting SOPs, process standards, and operational documentation.
• Experience supporting system implementations, release testing, or readiness activities.

Responsibilities

• Create and update SOPs, job aids, process maps, workflows, and training materials reflecting regulatory requirements and system functionality.
• Create and distribute huddle notifications, release summaries, and training guides for regulatory and procedural changes.
• Collaborate with Product, Implementation, and IT on development and maintenance of claimant-facing communications; align with compliance.
• Participate in claim system testing, release readiness, and implementation activities for Leave and Disability operations.
• Review business system requirements and communicate operational impacts to stakeholders.
• Identify opportunities to simplify, standardize, and automate operational processes.

Skills

SOP drafting

Process documentation

Regulatory knowledge

Cross-functional collaboration

Project coordination

Analytical skills

Communication

Influence without authority

Education

Bachelor's degree

Tools

FINEOS or similar claims platform

Job description

Voya Financial in the United States is seeking a Business Solutions Consultant for Leave and Disability claim operations. The role partners with Claims Operations, Product, Technology, Compliance, Training, and Operational Readiness to ensure processes, communications, and system enhancements align with regulatory and business needs.

The position involves drafting SOPs, supporting testing and release readiness, and guiding governance initiatives while delivering improvements in efficiency,