Leave & Disability Solutions Consultant — Operational Impact

Voya Financial, Inc.; Minnesota; Hybrid; USD 71,000 - 88,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Job summary

Voya Financial, Inc. is seeking a Business Solutions Consultant to partner with Claims Operations, Product, Technology, Compliance, Training, and Operational Readiness. You will draft and govern SOPs, maintain communications, and support system testing and release readiness for Leave and Disability operations.

The role bridges business and technical teams, driving efficiencies and improvements, while ensuring regulatory compliance and operational readiness across multiple stakeholders.

Qualifications

• High School Diploma or GED with 4+ years in Leave & Disability claim management.
• Experience developing SOPs and business process standards.
• Experience supporting system implementations, release testing, or operational readiness.
• Strong understanding of leave and disability workflows and regulatory considerations.
• Excellent written and verbal communication abilities.
• Ability to influence across multiple stakeholder groups.

Responsibilities

• Draft, maintain, and govern operational process documentation and SOPs.
• Bridge between business, Product, Legal and Compliance and technical teams.
• Lead cross-functional initiatives and drive release readiness efforts.
• Participate in claim system testing, release, and implementation activities.
• Review and input on business system requirements and communicate impacts.
• Evaluate processes for simplification, standardization, and automation.
• Support long-term governance frameworks and best practices.

Skills

Documentation

Analytical

Communication

Project coordination

Education

High School Diploma

Tools

FINEOS

Job description

Voya Financial, Inc. is seeking a Business Solutions Consultant to partner with Claims Operations, Product, Technology, Compliance, Training, and Operational Readiness. You will draft and govern SOPs, maintain communications, and support system testing and release readiness for Leave and Disability operations.

The role bridges business and technical teams, driving efficiencies and improvements, while ensuring regulatory compliance and operational readiness across multiple stakeholders.