Senior Leave & Disability Claims Specialist

godirect; Minneapolis (MN); On-site; USD 63,000 - 106,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) Savings plan

Voya Retirement Plan

Job summary

Voya Financial is looking for a Claims Consultant to support its Voya Leave Management department. This role involves handling complex claims and serving as a Subject Matter Expert on various leave policies. You will communicate professionally with stakeholders and analyze claim data.

With a focus on operational excellence, you will also act as a legal liaison in depositions and help improve processes. Experience in claims management and strong communication skills are crucial for this position.

Qualifications

• 5 years of experience in claim management (STD, FMLA, PPL, PFL).
• 2 years of experience with client escalation resolution strategies.
• Excellent customer service and interpersonal abilities.

Responsibilities

• Serve as a technical expert for complex claims management.
• Represent the company in depositions and arbitrations.
• Analyze claim data to identify trends and provide actionable insights.

Skills

Claim management experience

Client escalation strategies

Data analysis

Strong communication

Critical thinking

Microsoft Office 365 proficiency

Customer service

Attention to detail

Education

High School diploma or GED

Bachelor Degree

Job description

Voya Financial is looking for a Claims Consultant to support its Voya Leave Management department. This role involves handling complex claims and serving as a Subject Matter Expert on various leave policies. You will communicate professionally with stakeholders and analyze claim data.

With a focus on operational excellence, you will also act as a legal liaison in depositions and help improve processes. Experience in claims management and strong communication skills are crucial for this position.