Strategic Leader, Life Science Client Success

Integratedcooling; Dallas (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

Loopback Health, a Dallas-based healthcare data company, seeks a Director of Client Success to lead strategic engagement with Life Science clients and manage enterprise accounts.

You will own a portfolio of high-value accounts, drive retention and expansion, and collaborate with Sales, Product, and Operations to deliver measurable business outcomes. Travel to client sites is expected.

Qualifications

• 5+ years in client-facing roles with increasing responsibility in Life Science
• Experience with cross-functional teams in real-world data, HEOR, market access, or medical affairs
• Proven success managing complex, multi-stakeholder projects
• Advanced degrees such as an MBA, MPH, or PhD related to healthcare or business are a plus

Responsibilities

• Own a portfolio of high-value Life Science accounts and be accountable for retention, growth, and account health.
• Operate as a strategic partner to commercial, medical, and HEOR stakeholders while collaborating with internal teams.
• Synthesize analytics into clear narratives and recommendations for senior stakeholders.
• Collaborate with sales, marketing, product, operations, and engineering teams to align client strategies with Loopback’s roadmap.
• Develop scalable processes, playbooks, and documentation for consistent client delivery.
• Identify, qualify, and prioritize expansion opportunities and partner with Sales to close them.
• Drive initiatives to create scalable go-to-market and client management processes.
• Travel to in-person client engagements as needed.

Skills

Client-facing

Stakeholder management

Analytics

Communication

Organization

Education

Bachelor’s degree

MBA/ MPH/ PhD preferred

Tools

Dashboards

HEOR tools

Job description

Loopback Health, a Dallas-based healthcare data company, seeks a Director of Client Success to lead strategic engagement with Life Science clients and manage enterprise accounts.

You will own a portfolio of high-value accounts, drive retention and expansion, and collaborate with Sales, Product, and Operations to deliver measurable business outcomes. Travel to client sites is expected.