Strategic Health AI Customer Success Director

HealthLeap Inc.; San Francisco (CA); Hybrid; USD 150,000 - 230,000; Full time

Benefits offered by this job

Equity

Unlimited PTO

401(k) match

Laptop provided

Relocation assistance

Job summary

HealthLeap Inc. is seeking a Customer Success Director to own the health system relationships and drive retention, expansion, and cross-functional collaboration across product, data science, and finance domains.

You will work with executives and operational leaders, guiding strategic initiatives, measuring outcomes, and ensuring value delivery at scale in a fast-moving, early-stage company. Hybrid in SF with relocation support offered.

Qualifications

• Experience in customer success, strategic account management, or consulting for complex, senior-level relationships.
• Ability to read dashboards, build business cases, and communicate value to CFOs/CIOs/CMOs.
• Comfort working with health systems or large organizations and bringing new technology into healthcare environments.

Responsibilities

• Serve as the primary strategic partner to executives across a portfolio of health system partners.
• Build broad, trusted relationships from the C-suite to operational leaders and renewals.
• Own retention, renewal, and expansion in collaboration with sales.
• Define success in clinical, operational, and financial terms and lead executive reviews.
• Collaborate with clinical, implementation, product, and data teams to drive adoption.
• Identify risks early and act to mitigate them.
• Represent the customer voice in product, data science, and company decisions.
• Help scale customer success playbooks as HealthLeap grows.

Skills

Customer success

Strategic account mgmt

Healthcare sector

Data-driven storytelling

Executive communication

Job description

HealthLeap Inc. is seeking a Customer Success Director to own the health system relationships and drive retention, expansion, and cross-functional collaboration across product, data science, and finance domains.

You will work with executives and operational leaders, guiding strategic initiatives, measuring outcomes, and ensuring value delivery at scale in a fast-moving, early-stage company. Hybrid in SF with relocation support offered.