Life Science Client Success Director

Loopback Health; Dallas (TX); On-site; USD 150,000 - 210,000; Full time

Job summary

Loopback Health is seeking a Director Of Client Success to lead strategic engagement and develop long-term, enterprise-wide partnerships with Life Science clients. You will own a portfolio and be accountable for retention, growth, and account health.

You will partner with commercial, medical, and HEOR stakeholders while translating data and product capabilities into actionable account plans that drive measurable business outcomes for clients and Loopback.

Qualifications

• 5+ years in client-facing roles delivering products and services into Life Science organizations.
• Experience working with cross-functional teams in real-world data, HEOR, market access, or medical affairs.
• Proven success managing complex, multi-stakeholder projects and account portfolios.

Responsibilities

• Oversee onboarding to ensure a seamless transition to Loopback's solutions.
• Help clients use Loopback data, analytics, and tools to achieve clinical, commercial, and access objectives.
• Build and maintain strong, long-lasting relationships; act as primary point of contact and internal advocate.
• Serve as a trusted advisor by understanding customer goals and constraints, and providing tailored solutions.
• Build and manage structured account plans with clear objectives, success metrics, and growth opportunities.
• Identify, qualify, and prioritize expansion opportunities and partner with Sales to close them.
• Synthesize complex analytics into clear, compelling narratives and recommendations for senior stakeholders.
• Collaborate with sales, marketing, product, operations, and engineering teams to align client strategies and objectives with Loopback's roadmap.
• Develop scalable processes, playbooks, and documentation that enable consistent, high-quality client delivery and drive team efficiency across the customer lifecycle.

Skills

Business acumen

Analytical skills

Communication skills

Organization

Adaptability

Travel willingness

Education

BA/BS (preferred disciplines: biological sciences, engineering, biostatistics, health economics, or similar)

MBA/MPH/PhD related to healthcare, business, or life sciences (plus)

Job description

Loopback Health is seeking a Director Of Client Success to lead strategic engagement and develop long-term, enterprise-wide partnerships with Life Science clients. You will own a portfolio and be accountable for retention, growth, and account health.

You will partner with commercial, medical, and HEOR stakeholders while translating data and product capabilities into actionable account plans that drive measurable business outcomes for clients and Loopback.