Strategic Key Partner Account Manager – North America

Expedia Group; Dallas (TX); On-site; USD 128,000 - 204,000; Full time

Benefits offered by this job

Medical coverage

Paid time off

Travel discounts

IATAN membership

Job summary

Expedia Group is seeking an Account Manager, Key Partners, North America to own the day-to-day commercial performance of an assigned portfolio of hotel partners. You will monitor performance, identify trends, and translate data into actionable recommendations while building trusted relationships with senior partner contacts.

The role emphasizes data-driven decision making, clear communication, and coordination across Market Management, Analytics, and internal teams to unlock opportunities and

Qualifications

• Bachelor's degree in a relevant field or related technical field; or Equivalent related professional experience.
• 4+ years of experience in a commercial, account management, customer success, or partner-facing role; hospitality or travel technology experience is a plus.
• Ability to work with data, build simple reports, identify trends, and explain what the findings mean for partner performance.
• Clear written and verbal communication; able to represent Expedia Group credibly with internal and external partner contacts.
• Organized, self-directed, and capable of managing multiple accounts and competing priorities with moderate oversight.
• Eager to develop negotiation and deal-structuring skills; growth mindset toward greater account responsibility; proficient with Microsoft Office and familiar with CRM or reporting tools.

Responsibilities

• Own the day-to-day commercial performance of an assigned portfolio of hotel partners, including rate and inventory access, production, and account health.
• Monitor performance against goals, identify risks and opportunities, and translate data into clear recommendations through regular partner reviews.
• Build trusted relationships with senior partner contacts through consistent communication, follow-through, and business reviews.
• Coordinate with Market Management, Connectivity, Analytics, and internal partner teams to resolve issues, implement account plans, elevate concerns, and unlock opportunities.
• Support contract renewals, complex commercial agreements, and new partner onboarding, ensuring rate, inventory, and content are set up correctly.
• Deliver accurate weekly and monthly reporting, build expertise in Expedia Group tools and commercial levers, and partner with Senior Account Managers on complex negotiations and continuous improvement.

Skills

Data analysis

Account management

Microsoft Office

CRM tools

Education

Bachelor's degree

Tools

CRM software

Reporting tools

Job description

Expedia Group is seeking an Account Manager, Key Partners, North America to own the day-to-day commercial performance of an assigned portfolio of hotel partners. You will monitor performance, identify trends, and translate data into actionable recommendations while building trusted relationships with senior partner contacts.

The role emphasizes data-driven decision making, clear communication, and coordination across Market Management, Analytics, and internal teams to unlock opportunities and