Strategic Key Partners Account Manager, NA

Expedia Group; Denver (CO); On-site; USD 128,000 - 179,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Employee Assistance Program

Travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group in Denver is seeking an Account Manager for Key Partners, North America. You will own day-to-day partner relationships with hotel partners, optimize rate and inventory, and lead reviews to improve performance.

You'll collaborate with cross-functional teams, support contract renewals, and translate data into actionable recommendations. The role requires strong communication, organization, and a growth mindset to expand partner impact.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 4+ years in a commercial, account management, customer success, or partner-facing role.
• Ability to build and interpret simple reports and identify trends.
• Strong written and verbal communication with internal and external partners.
• Organized, self-directed, and able to manage multiple accounts and priorities.
• Eagerness to develop negotiation and deal-structuring skills; growth mindset; proficiency with Office and CRM/reporting tools.

Responsibilities

• Own the day-to-day commercial performance of an assigned portfolio of hotel partners, including rate and inventory access, production, and account health.
• Monitor performance against goals, identify risks and opportunities, and translate data into clear recommendations through regular partner reviews.
• Build trusted relationships with senior partner contacts through consistent communication, follow-through, and business reviews.
• Coordinate with Market Management, Connectivity, Analytics, and internal partner teams to resolve issues, implement account plans, elevate concerns, and unlock opportunities.
• Support contract renewals, complex commercial agreements, and new partner onboarding, ensuring rate, inventory, and content are set up correctly.
• Deliver accurate weekly and monthly reporting, build expertise in Expedia Group tools and commercial levers, and partner with Senior Account Managers on complex negotiations and continuous improvement.

Skills

Data analysis

Account management

Negotiation

Communication

Time management

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

CRM systems

Reporting tools

Job description

Expedia Group in Denver is seeking an Account Manager for Key Partners, North America. You will own day-to-day partner relationships with hotel partners, optimize rate and inventory, and lead reviews to improve performance.

You'll collaborate with cross-functional teams, support contract renewals, and translate data into actionable recommendations. The role requires strong communication, organization, and a growth mindset to expand partner impact.