Strategic Partner Manager, Key Accounts

Expedia Group; Miami (FL); On-site; USD 128,000 - 179,000; Full time

Job summary

Expedia Group is seeking an Account Manager, Key Partners, North America in Miami to own the day-to-day commercial performance of a portfolio of hotels, drive rate and inventory, and support partner reviews. You will build relationships with senior partner contacts, analyze data, and coordinate with cross-functional teams to resolve issues and renew contracts.

The role requires 4+ years in account management in hospitality or travel tech, strong communication skills, and proficiency with

Qualifications

• Bachelor’s degree in a relevant field or related technical field, or equivalent professional experience.
• 4+ years in a commercial, account management, customer success, or partner-facing role.
• Comfort with data, building simple reports, identifying trends, and explaining findings for partner performance.
• Clear written and verbal communication with internal and external partner contacts.
• Organized, self-directed, and able to manage multiple accounts with moderate oversight.
• Growth mindset toward greater account responsibility; proficient with Microsoft Office and familiar with CRM or reporting tools.

Responsibilities

• Own day-to-day commercial performance of an assigned portfolio of hotel partners.
• Monitor performance against goals, identify risks and opportunities, and translate data into recommendations.
• Build trusted relationships with senior partner contacts through regular communication, follow-through, and business reviews.
• Coordinate with Market Management, Connectivity, Analytics, and internal partner teams to resolve issues, implement account plans, elevate concerns, and unlock opportunities.
• Support contract renewals, complex commercial agreements, and new partner onboarding, ensuring rate, inventory, and content are set up correctly.
• Deliver accurate weekly and monthly reporting, build expertise in Expedia Group tools and commercial levers, and partner with Senior Account Managers on complex negotiations and continuous improvement.

Skills

Data analysis

Communication

Account management

Negotiation

Education

Bachelor's degree

Tools

Microsoft Office

CRM tools

Reporting tools

Job description

Expedia Group is seeking an Account Manager, Key Partners, North America in Miami to own the day-to-day commercial performance of a portfolio of hotels, drive rate and inventory, and support partner reviews. You will build relationships with senior partner contacts, analyze data, and coordinate with cross-functional teams to resolve issues and renew contracts.

The role requires 4+ years in account management in hospitality or travel tech, strong communication skills, and proficiency with