Strategic Key Partners Account Manager

Expedia Group; Orlando (FL); On-site; USD 128,000 - 179,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Employee Assistance Program

Wellness and travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group is seeking an Account Manager, Key Partners, North America to own a portfolio of hotel partners, driving rate, inventory, and content performance across the region.

You will analyze data, conduct partner reviews, and build trusted relationships with senior contacts while coordinating with cross-functional teams to resolve issues and execute account plans. Strong communication and negotiation skills are required.

Qualifications

• Bachelor's degree or equivalent related professional experience.
• 4+ years in commercial, account management, customer success, or partner-facing roles.
• Comfortable working with data and building simple reports.
• Strong written and verbal communication; professional representation of Expedia Group.

Responsibilities

• Own the day-to-day commercial performance of an assigned portfolio of hotel partners, including rate and inventory access, production, and account health
• Monitor performance against goals, identify risks and opportunities, and translate data into clear recommendations through regular partner reviews
• Build trusted relationships with senior partner contacts through consistent communication, follow-through, and business reviews
• Coordinate with Market Management, Connectivity, Analytics, and internal partner teams to resolve issues, implement account plans, elevate concerns, and unlock opportunities
• Support contract renewals, complex commercial agreements, and new partner onboarding, ensuring rate, inventory, and content are set up correctly
• Deliver accurate weekly and monthly reporting, build expertise in Expedia Group tools and commercial levers, and partner with Senior Account Managers on complex negotiations and continuous improvement

Skills

Account management

Data-driven decision making

Negotiation skills

Communication skills

Multi-tasking

CRM / reporting tools familiarity

Education

Bachelor's degree in a relevant field or related technical field

Tools

Microsoft Office

CRM tools

Reporting tools

Job description

Expedia Group is seeking an Account Manager, Key Partners, North America to own a portfolio of hotel partners, driving rate, inventory, and content performance across the region.

You will analyze data, conduct partner reviews, and build trusted relationships with senior contacts while coordinating with cross-functional teams to resolve issues and execute account plans. Strong communication and negotiation skills are required.