Strategic Key Partners Account Manager

Expedia Group; Chicago (IL); On-site; USD 128,000 - 179,000; Full time

Job summary

Expedia Group is seeking an Account Manager for Key Partners in North America. You will manage a portfolio of hotel partners, drive rate and inventory performance, and maintain account health across North America.

Leverage data to optimize outcomes, build executive relationships, and coordinate with cross-functional teams to implement plans and renewals. You will monitor trends, prepare reviews, and support complex negotiations while delivering regular reporting and continuing to grow partner

Qualifications

• Bachelor's degree or equivalent in a relevant field or related professional experience.
• 4+ years in a commercial, account management, customer success, or partner-facing role.
• Ability to analyze data, build reports, identify trends and explain impacts on partner performance.
• Clear written and verbal communication, professional with internal/external partners.
• Organized, self-directed, able to manage multiple accounts and priorities.
• Desire to develop negotiation and deal-structuring skills; growth mindset.

Responsibilities

• Own the day-to-day commercial performance of an assigned portfolio of hotel partners, including rate and inventory access, production, and account health.
• Monitor performance against goals, identify risks and opportunities, and translate data into recommendations.
• Build trusted relationships with senior partner contacts through consistent communication and business reviews.
• Coordinate with Market Management, Connectivity, Analytics, and internal partner teams to resolve issues and implement account plans.
• Support contract renewals, complex commercial agreements, and onboarding to ensure correct setup.
• Deliver accurate weekly and monthly reporting; utilize Expedia Group tools and engage in complex negotiations.

Skills

Data analysis

Reporting

Communication

CRM tools

Microsoft Office

Account management

Negotiation

Education

Bachelor's degree or equivalent in relevant field

Tools

CRM software

Reporting tools

Job description

Expedia Group is seeking an Account Manager for Key Partners in North America. You will manage a portfolio of hotel partners, drive rate and inventory performance, and maintain account health across North America.

Leverage data to optimize outcomes, build executive relationships, and coordinate with cross-functional teams to implement plans and renewals. You will monitor trends, prepare reviews, and support complex negotiations while delivering regular reporting and continuing to grow partner