Strategic Partner Account Manager, North America

Expedia group; Chicago (IL); On-site; USD 128,000 - 179,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Employee Assistance Program

Wellness and travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group in Chicago seeks an Account Manager for Key Partners, North America, to own the day-to-day performance of a partner portfolio and build trusted relationships with senior contacts.

You will monitor performance, identify risks and opportunities, and coordinate with internal teams to resolve issues and drive improvements. Strong data skills and MS Office proficiency are required.

Qualifications

• bachelor’s degree in a relevant field or related professional experience.
• 4+ years in commercial, account management, customer success, or partner-facing roles.
• Comfortable with data, reporting, trends, and interpreting impact on partner performance.
• Clear written and verbal communication to internal/external partners.
• Organized, self-directed, able to manage multiple accounts and priorities.
• Eager to develop negotiation and deal-structuring skills; growth mindset; proficient with MS Office and CRM tools.

Responsibilities

• Own day-to-day commercial performance of an assigned portfolio of hotel partners, including rate and inventory access, production, and account health.
• Monitor performance vs goals, identify risks/opportunities, and present data-driven recommendations.
• Build trusted relationships with senior partner contacts through regular communications and reviews.
• Coordinate with Market Management, Connectivity, Analytics, and internal partner teams to resolve issues and unlock opportunities.
• Support contract renewals, complex commercial agreements, and new partner onboarding with correct rate/inventory/content setup.
• Deliver weekly/monthly reporting; leverage Expedia Group tools and commercial levers; assist in negotiations and improvement.

Skills

Data analysis

Reporting

Communication

MS Office

CRM tools

Account management

Education

Bachelor’s degree in a relevant field

Equivalent professional experience

Tools

CRM systems

Data visualization tools

Reporting tools

Job description

Expedia Group in Chicago seeks an Account Manager for Key Partners, North America, to own the day-to-day performance of a partner portfolio and build trusted relationships with senior contacts.

You will monitor performance, identify risks and opportunities, and coordinate with internal teams to resolve issues and drive improvements. Strong data skills and MS Office proficiency are required.