Strategic Key Accounts Specialist

MSC Industrial Direct Co., Inc.; Columbia (SC); On-site; USD 34,860 - 54,780; Full time

Job summary

MSC Industrial Supply Co. in Columbia, SC is seeking The Key Accounts Executive to grow sales by expanding relationships with existing customers and identifying cross-sell and upsell opportunities, with portfolios ranging from $25K to $250K.

This role emphasizes account management, collaboration and execution of strategic sales plans to acquire, develop, and retain clients in designated territories. You will deliver on-site service, leverage CRM for forecasting, and work with internal teams to

Qualifications

• High school diploma or GED required; 2–4 year college degree preferred.
• 2–3 years of outside direct sales/service experience preferred but not required.
• Industry experience in fasteners, chemicals, industrial maintenance supplies, electrical, food processing, manufacturing preferred.
• Strong technical aptitude with ability to read and analyze technical materials.

Responsibilities

• Build and strengthen relationships with customers at functional and executive levels to ensure retention, satisfaction, and alignment with needs.
• Develop and execute strategies to deepen penetration within accounts, expand revenue opportunities, and achieve sales targets.
• Serve as a trusted advisor by delivering tailored, value-driven solutions that address customer priorities.
• Lead the implementation of major company programs within assigned accounts.
• Process orders, verify shipments, stock inventory, and manage returns to ensure accuracy.

Skills

Outside sales experience

Relationship building

Communication

Problem solving

Time management

MS Word

Excel

PowerPoint

Reading technical materials

Driving/travel

Education

High school diploma or GED

2–4 year college degree

Tools

CRM systems

Handheld scanners

Job description

MSC Industrial Supply Co. in Columbia, SC is seeking The Key Accounts Executive to grow sales by expanding relationships with existing customers and identifying cross-sell and upsell opportunities, with portfolios ranging from $25K to $250K.

This role emphasizes account management, collaboration and execution of strategic sales plans to acquire, develop, and retain clients in designated territories. You will deliver on-site service, leverage CRM for forecasting, and work with internal teams to