Strategic Key Accounts Growth Lead

MSC Industrial Supply Co.; Augusta (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

MSC Industrial Supply Co. in Atlanta, GA is seeking a Key Accounts Executive to drive sales growth by expanding relationships with existing customers and identifying cross-sell and upsell opportunities within designated territories.

You will manage portfolios with potential revenues ranging from $25K to $250K and deliver on-site service and comprehensive account management. This role requires building long-term client relationships, developing strategic plans, and collaborating with internal

Qualifications

• High school diploma or GED required; college degree preferred.
• 2–3 years of outside direct sales/service experience preferred.
• Industry experience (e.g., fasteners, chemicals, industrial maintenance supplies, electrical, food processing, manufacturing) preferred.
• Strong communication, presentation, listening, and relationship-building skills.
• Proficient in MS Word, Excel, PowerPoint; PC-based order systems.

Responsibilities

• Build and strengthen relationships with customers at both functional and executive levels to ensure retention, satisfaction, and alignment with current and future needs.
• Develop and execute strategies to deepen penetration within accounts, expand revenue opportunities, and achieve sales and retention targets.
• Serve as a trusted advisor by delivering tailored, value-driven solutions that address customer priorities.
• Lead the implementation of major company programs and initiatives within assigned accounts.
• Process orders, scan and verify incoming shipments, stock inventory, and manage returns to ensure accuracy and smooth daily operations.
• Leverage CRM and account management systems to track sales activity, analyze trends, and ensure accurate forecasting and reporting.
• Partner with internal teams to deliver operational excellence and exceed customer expectations through strong service orientation and follow-up.
• Drive the setup and optimization of vending and VMI services at new or existing account locations.
• Collaborate with sales management to design competitive pricing strategies for non-contract customers.
• Monitor market trends, competitors, and emerging technologies to provide customers with forward-looking solutions.
• Prepare and submit timely, accurate sales reports that ensure alignment with management expectations.
• Secures and submits customer orders for processing utilizing ordering technology.
• Contribute to a culture of collaboration, innovation, and accountability that reflects company values.
• Participate in cross-functional projects and initiatives to support broader organizational goals.

Skills

Communication skills

Relationship building

Sales ability

Technical aptitude

Education

High school diploma or GED

College degree preferred

Tools

MS Word

Excel

PowerPoint

Email

Handheld scanners

Job description

MSC Industrial Supply Co. in Atlanta, GA is seeking a Key Accounts Executive to drive sales growth by expanding relationships with existing customers and identifying cross-sell and upsell opportunities within designated territories.

You will manage portfolios with potential revenues ranging from $25K to $250K and deliver on-site service and comprehensive account management. This role requires building long-term client relationships, developing strategic plans, and collaborating with internal