Strategic Key Accounts Manager — Remote/Home Office

MSC Industrial Direct Co.,Inc.; Findlay (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

MSC Industrial Direct Co.,Inc. in Findlay, OH is seeking a Key Accounts Executive to drive sales growth by expanding relationships with existing customers and identifying cross-sell opportunities within key accounts.

You will manage portfolios with revenues from $25K to $250K, emphasizing account management and on-site service to maximize retention and growth. The role requires 2–3 years of outside sales experience, strong technical aptitude, and the ability to work from a home office with

Qualifications

• Requires high school diploma or GED; college degree preferred.
• 2–3 years outside direct sales/service experience preferred but not required.
• Industry experience in fasteners, chemicals, industrial maintenance supplies, electrical, food processing, or manufacturing preferred.
• Strong technical aptitude with ability to read and analyze technical materials.
• Demonstrated ability to resolve problems, develop action plans, and drive results.
• Excellent communication, presentation, listening, and relationship-building skills.
• Proficient in MS Word, Excel, PowerPoint and email; able to adapt to PC-based order systems and handheld scanning devices.
• Strong organizational, time management, and basic math skills.
• High degree of integrity and ability to build long-term customer relationships.
• Reliable transportation, valid driver's license, and insurance as required by state law.
• Ability to work from a home office with personal computer and internet access.
• Industrial or manufacturing segment experience preferred.
• Some travel and ability to visit customer sites; PPE compliance may be required.

Responsibilities

• Build and strengthen relationships with customers at functional and executive levels to ensure retention and alignment with needs.
• Develop and execute strategies to deepen penetration within accounts, expand revenue opportunities, and meet targets.
• Serve as a trusted advisor by delivering tailored, value-driven solutions that address customer priorities.
• Lead the implementation of major company programs within assigned accounts.
• Process orders, verify shipments, stock inventory, and manage returns for accuracy.
• Leverage CRM to track sales activity, analyze trends, and forecast accurately.
• Partner with internal teams to deliver operational excellence and exceed customer expectations.
• Drive setup and optimization of vending and VMI services at new or existing locations.
• Collaborate with sales management to design competitive pricing strategies for non-contract customers.
• Monitor market trends, competitors, and emerging technologies to provide forward-looking solutions.
• Prepare and submit timely sales reports aligned with management expectations.
• Capably visit customer sites within territory; comply with safety and PPE protocols.

Skills

Outside sales

Account management

CRM

VMI

Relationship building

Communication skills

Time management

Technical reading

Education

High school diploma or GED

Associate or Bachelor's degree preferred

Tools

MS Word

Excel

PowerPoint

Email

PC-based order systems

Handheld scanning devices

Job description

MSC Industrial Direct Co.,Inc. in Findlay, OH is seeking a Key Accounts Executive to drive sales growth by expanding relationships with existing customers and identifying cross-sell opportunities within key accounts.

You will manage portfolios with revenues from $25K to $250K, emphasizing account management and on-site service to maximize retention and growth. The role requires 2–3 years of outside sales experience, strong technical aptitude, and the ability to work from a home office with