Strategic Key Account Manager - Remote Growth & Partnerships

Forward Air Corporation; Avondale Estates (GA); Remote; USD 90,000 - 110,000; Full time

Job summary

Forward Air Corporation is seeking a Key Account Manager to partner with high-value customers, drive retention and growth, and align customer objectives with company capabilities.

You will build executive relationships, lead cross-functional teams, and develop growth roadmaps while championing innovation and digital transformation.

This remote role requires travel and offers a minimum base salary of $100,000 with a variable plan; 8+ years of strategic account management experience preferred.

Qualifications

• 8+ years in strategic account management or enterprise customer success.
• Proven success managing portfolios with $15M–$50M+ annual revenue.
• Deep domain expertise in logistics, transportation, and distribution.
• Strong executive presence with senior stakeholder influence.
• Experience leading cross-functional teams across Sales, Ops, Finance, IT.
• Willingness to travel and work remotely.

Responsibilities

• Develop and execute strategic account plans to drive retention and revenue.
• Build executive-level relationships as trusted advisor.
• Lead business reviews and quarterly strategy calls.
• Collaborate with Operations, Sales, Finance, IT, and Solutions Design.
• Identify expansion opportunities across services and geographies.
• Own KPIs and provide insights to improve performance.
• Champion digital transformation and technology-enabled solutions.
• Forecast revenue and drive strategic growth.

Skills

Executive presence

Strategic account management

Cross-functional leadership

Relationship management

Analytical thinking

Negotiation skills

Sales planning

Education

Undergraduate degree in a related field

CSCMP/ASCM certification preferred

Tools

Microsoft O365

Teams/Zoom/Webex

CRM systems

Job description

Forward Air Corporation is seeking a Key Account Manager to partner with high-value customers, drive retention and growth, and align customer objectives with company capabilities.

You will build executive relationships, lead cross-functional teams, and develop growth roadmaps while championing innovation and digital transformation.

This remote role requires travel and offers a minimum base salary of $100,000 with a variable plan; 8+ years of strategic account management experience preferred.