Senior Key Account Manager — Remote Growth Partner

Forward Air Corporation; New York (NY); Remote; USD 120,000 - 170,000; Full time

Job summary

Forward Air Corporation is seeking a Key Account Manager to serve as a strategic partner for high-value accounts. You will develop and execute account strategies, build executive relationships, and drive retention and growth across the portfolio.

You will lead cross-functional teams to deliver innovative solutions, manage risk, and champion continuous improvement while traveling as needed to support major customers.

Qualifications

• Undergraduate degree required.
• Certifications such as CSCMP/APICS/ASCM preferred.

Responsibilities

• Develop and execute strategic account plans to drive retention and revenue growth.
• Build executive relationships and act as trusted advisor to senior stakeholders.
• Lead quarterly business reviews and align cross-functional teams for optimal outcomes.
• Identify expansion opportunities across services, geographies, and offerings.
• Own account health metrics and provide insights to improve performance.
• Collaborate with Operations, Sales, Finance, IT, and Engineering to deliver results.

Skills

Strategic thinking

Executive presence

Cross-functional leadership

Analytical mindset

Relationship management

Negotiation

Problem solving

Communication

Customer focus

Education

Undergraduate degree

Tools

Microsoft 365

Teams

Outlook

PowerPoint

Zoom

Job description

Forward Air Corporation is seeking a Key Account Manager to serve as a strategic partner for high-value accounts. You will develop and execute account strategies, build executive relationships, and drive retention and growth across the portfolio.

You will lead cross-functional teams to deliver innovative solutions, manage risk, and champion continuous improvement while traveling as needed to support major customers.