Strategic Key Account Manager - Remote, Enterprise Growth

Forward Air Corporation; Smyrna (GA); Remoto; USD 90.000 - 110.000; Tempo pieno

Descrizione del lavoro

Forward Air Corporation seeks a seasoned Key Account Manager to act as a strategic partner for high-value accounts. You will develop account strategies, build executive relationships, and drive growth through cross-functional collaboration across Operations, Finance, IT, and Engineering.

The role emphasizes risk management, continuous improvement, and digital transformation initiatives. The position requires deep logistics and supply chain expertise, with a track record of expanding large

Competenze

• Undergraduate degree in a related field from an accredited college or university required.
• Professional certifications such as CSCMP, APICS/ASCM, or similar credentials preferred.
• 8+ years of progressive experience in strategic account management or related leadership roles.
• Proven success managing complex customer portfolios with substantial annual revenues.
• Deep expertise in logistics, transportation, supply chain management, or related industries.
• Strong executive presence with ability to influence and negotiate with senior leaders.
• Experience leading cross-functional teams across Sales, Operations, Finance, IT, and Engineering.

Mansioni

• Develop and execute strategic account plans that drive customer retention and revenue growth.
• Build and maintain executive-level relationships, serving as a trusted advisor.
• Lead business reviews and quarterly strategic alignment meetings.
• Partner with customers to develop growth roadmaps and continuous improvement initiatives.
• Identify expansion opportunities across services, geographies, and offerings.
• Own account KPIs and deliver insights to improve operations and finances.
• Collaborate with Operations, Sales, Finance, IT, and Engineering for successful outcomes.
• Translate customer goals into internal action plans.

Conoscenze

Executive presence

Strategic account management

Cross-functional leadership

Analytical skills

Communication

Relationship management

Negotiation

Logistics knowledge

Formazione

Undergraduate degree

Strumenti

Microsoft 365

Video conferencing tools

Descrizione del lavoro

Forward Air Corporation seeks a seasoned Key Account Manager to act as a strategic partner for high-value accounts. You will develop account strategies, build executive relationships, and drive growth through cross-functional collaboration across Operations, Finance, IT, and Engineering.

The role emphasizes risk management, continuous improvement, and digital transformation initiatives. The position requires deep logistics and supply chain expertise, with a track record of expanding large