Strategic Key Account Manager, Logistics Ops

DSV Air & Sea Inc.; Memphis (TN); On-site; USD 75,000 - 94,000; Full time

Job summary

DSV Air & Sea Inc. in Memphis seeks an Operational Key Account Manager to manage and grow key accounts, overseeing operational aspects of shipments and collaborating with internal teams to deliver exceptional service.

The role focuses on account management, operational execution, and strategic opportunities within the Air & Sea division. The position requires a Bachelor's degree in business or related field and 5+ years in key account management within logistics.

Qualifications

• Bachelor's degree in business, logistics, or related field preferred.
• 5+ years in key account management within transportation/logistics preferred.
• Experience with supply chain, warehousing, and distribution.

Responsibilities

• Act as primary contact for key accounts and grow share of wallet.
• Oversee day-to-day operational activities and identify risks.
• Lead client onboarding, rate negotiations, and contract support.
• Ensure data quality KPIs and timely billing.
• Conduct customer business reviews and provide market insights.

Skills

Key account management

Communication skills

Problem-solving

Time management

Team collaboration

Education

Bachelor's degree in business, logistics, supply chain management, or related field

Master's degree preferred

Tools

TMS

CRM software

Job description

DSV Air & Sea Inc. in Memphis seeks an Operational Key Account Manager to manage and grow key accounts, overseeing operational aspects of shipments and collaborating with internal teams to deliver exceptional service.

The role focuses on account management, operational execution, and strategic opportunities within the Air & Sea division. The position requires a Bachelor's degree in business or related field and 5+ years in key account management within logistics.