Global Logistics Key Account Manager (Operations)

DSV Road GmbH; Chester (Delaware County); On-site; USD 82,300 - 103,000; Full time

Job summary

DSV Air & Sea Inc. is seeking an experienced Operational Key Account Manager to manage and grow key accounts, overseeing the operational aspects of shipments and collaborating with internal teams to deliver exceptional service.

The role requires a bachelor’s or higher in business or logistics and 5+ years in key account management within transportation and logistics. Strong communication, problem-solving, and teamwork are essential, with proficiency in Microsoft Office, TMS, and CRM tools.

Qualifications

• Bachelor's degree in business, logistics, supply chain management, or a related field is preferred
• 5+ years of experience in key account management in the transportation and logistics industry is preferred
• Experience with supply chain management, transportation, warehousing, and distribution
• Strong communication and interpersonal skills
• Excellent problem-solving and decision-making skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Knowledge of transportation and logistics industry trends and best practices
• Proficient in Microsoft Office Suite and other relevant software

Responsibilities

• Act as primary contact for key accounts as defined by branch- and regional management
• Penetrate customer’s organization to identify and build relationships at all levels
• Work across DSV’s network and divisions to maintain and grow share of wallet
• Ensure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes
• Provide clients with market insights to best predict and maneuver market challenges
• Create, maintain and update SOPs
• Lead client onboarding and implementation
• Oversee day-to-day operational activities, identify risks, pain points and service gaps
• Lead any and all collaboration efforts across internal stakeholders involved with the client
• Head up and respond to spot quote requests identify upselling opportunities
• Ensure data quality KPIs are met including timeliness and billing days
• Achieve and maintain acceptable AR rating
• Monitor, analyze and action customer performance according to committed volumes
• Monitor, analyze and action DSV performance according to KPIs in Service Level Agreement
• Ensure client reporting requirements are met
• Conduct effective client business reviews on scheduled cadence and own any follow up items
• Facilitate/support contract and rate negotiations
• Identify new opportunities and structure deal teams to execute the opportunity to a win
• Develop account plans and action outlined satisfaction, threats and development opportunities
• Create and deploy bespoke logistics solutions according to client needs. Challenge the norm
• Determine necessity and feasibility of EDI and other tech solutions that will support eBooking
• Analyze volume- and workflows to optimize productivity and uncover cost savings for client
• Manage rate optimization and yield management
• Travel as necessary

Skills

Communication skills

Interpersonal skills

Problem-solving

Decision making

Teamwork

Time management

Industry knowledge

Microsoft Office

TMS experience

CRM experience

Education

Bachelor's degree in business or logistics

Master's degree in business or logistics

Tools

Microsoft Office Suite

TMS software

CRM software

Job description

DSV Air & Sea Inc. is seeking an experienced Operational Key Account Manager to manage and grow key accounts, overseeing the operational aspects of shipments and collaborating with internal teams to deliver exceptional service.

The role requires a bachelor’s or higher in business or logistics and 5+ years in key account management within transportation and logistics. Strong communication, problem-solving, and teamwork are essential, with proficiency in Microsoft Office, TMS, and CRM tools.