Strategic Key Account Ops Leader

DSV - Global Transport and Logistics; Memphis (TN); On-site; USD 75,000 - 94,000; Full time

Job summary

DSV – Global Transport and Logistics in Memphis is seeking an Operational Key Account Manager to grow strategic accounts and oversee the flow of shipments across the network. You will collaborate with clients and internal teams to deliver reliable service, manage contracts and rates, and drive process improvements.

As a key liaison, you will lead onboarding, coordinate with multiple internal stakeholders, and monitor performance against SLAs, enabling optimized operations and customer

Qualifications

• Bachelor's degree preferred in business, logistics, or related field.
• 5+ years of experience in key account management in transportation and logistics is preferred.
• Experience with supply chain management, transportation, warehousing, and distribution.

Responsibilities

• Act as primary contact for key accounts as defined by branch- and regional management.
• Penetrate customer’s organization to identify and build relationships at all levels.
• Work across DSV’s network and divisions to maintain and grow share of wallet.
• Lead client onboarding and implementation.
• Oversee day-to-day operational activities, identify risks, pain points and service gaps.
• Head up and respond to spot quote requests identify upselling opportunities.

Skills

Strong communication

Fluent English

Problem-solving

Time management

Teamwork

Organizational skills

Industry knowledge

Education

Bachelor's degree in business, logistics, supply chain management, or related field

Master's degree in business, logistics, supply chain management, or related field

Tools

Microsoft Office Suite

TMS

CRM software

Job description

DSV – Global Transport and Logistics in Memphis is seeking an Operational Key Account Manager to grow strategic accounts and oversee the flow of shipments across the network. You will collaborate with clients and internal teams to deliver reliable service, manage contracts and rates, and drive process improvements.

As a key liaison, you will lead onboarding, coordinate with multiple internal stakeholders, and monitor performance against SLAs, enabling optimized operations and customer