Strategic Key Account Manager, Global Logistics

Dsv Air & Sea SAU; Itasca (IL); On-site; USD 83,000 - 103,000; Full time

Job summary

DSV Air & Sea Inc. in Itasca, IL is seeking an Operational Key Account Manager to manage and grow key accounts, coordinating with clients and internal teams to ensure smooth shipments.

You will lead client onboarding, negotiate contracts, monitor KPIs, ensure data quality, and provide market insights to anticipate challenges. Requires a Bachelor's in business/logistics and 5+ years in key account management.

Qualifications

• Bachelor's degree in business, logistics, supply chain, or related field.
• 5+ years of experience in key account management in transportation/logistics.
• Experience with supply chain management, transportation, warehousing, and distribution.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Account Management: primary contact for key accounts and grow share of wallet.
• Lead cross-functional collaboration to meet client needs.
• Ensure rates are current and documented for auto rating.
• Provide clients with market insights and identify upsell opportunities.
• Lead client onboarding and implementation.
• Monitor performance and ensure SLA/KPIs are met.
• Develop account plans and bespoke logistics solutions.

Skills

Account management

Relationship building

Communication skills

Problem solving

Teamwork

Time management

Education

Bachelor's degree in business, logistics, supply chain management, or related field

5+ years of experience in key account management

Tools

Microsoft Office Suite

TMS

CRM software

Job description

DSV Air & Sea Inc. in Itasca, IL is seeking an Operational Key Account Manager to manage and grow key accounts, coordinating with clients and internal teams to ensure smooth shipments.

You will lead client onboarding, negotiate contracts, monitor KPIs, ensure data quality, and provide market insights to anticipate challenges. Requires a Bachelor's in business/logistics and 5+ years in key account management.