Strategic Key Account Manager — Hybrid

Demant; Arlington Heights (IL); Hybrid; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, prescription, and vis

401(k) with company match

Company-paid life insurance

Disability insurance (short/long-term)

HSA/FSA for Health Care and Dependent"

Pet Insurance

Commuter accounts

Tech discount

Job summary

e3 Diagnostics seeks a Key Account Specialist in Arlington Heights, IL, to serve as the primary liaison for assigned Key Accounts. You will coordinate with multiple branch locations, manage the end-to-end order process, and ensure timely delivery and service, including generating POs and resolving issues.

The role requires strong communication, relationship-building, and organizational skills, with proficiency in Microsoft Office. Travel up to 10% may be necessary in this fast-paced environment.

Qualifications

• Strong verbal and written communication abilities.
• Skilled in building relationships and delivering high-quality customer service.
• Highly organized with a keen attention to detail.
• Effective at managing time and consistently meeting deadlines.
• Demonstrated analytical thinking and problem-solving capabilities.
• Capable of prioritizing responsibilities and delegating tasks as needed.
• Performs well in fast-paced and occasionally high-pressure environments.
• Able to work both independently and collaboratively within a team setting.
• Proficient in Microsoft Office applications, including Outlook, Word, and Excel.

Responsibilities

• Act as the main point of contact for assigned Key Accounts.
• Facilitate communication between customers and multiple branch locations.
• Ensure seamless service throughout the sales and service order process.
• Oversee order progression from initiation to invoicing.
• Generate purchase orders and coordinate with relevant departments to ensure timely delivery and service.
• Address and resolve any issues or discrepancies that arise during the order process.
• Maintain accurate records of customer interactions and transactions.
• Provide regular updates to customers on order status and any changes.
• Prepare ad hoc reports related to calibration services and devices.
• Manage invoice portals.
• All other duties as assigned.

Job description

e3 Diagnostics seeks a Key Account Specialist in Arlington Heights, IL, to serve as the primary liaison for assigned Key Accounts. You will coordinate with multiple branch locations, manage the end-to-end order process, and ensure timely delivery and service, including generating POs and resolving issues.

The role requires strong communication, relationship-building, and organizational skills, with proficiency in Microsoft Office. Travel up to 10% may be necessary in this fast-paced environment.