Hybrid Key Account Specialist: Customer Excellence

CommScope; Lisle (IL); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Life insurance

401(k) plan

Incentive plan

Eleven paid holidays

Job summary

CommScope, an AMPHENOL company, is hiring a Key Account Specialist in Lisle, IL, a hybrid role with four days on site and one day from home. You will manage strategic accounts, process POs, and coordinate order fulfillment.

The ideal candidate has 3-5 years in customer service, experience with ERP and EDI, and strong communication. You will collaborate across purchasing, planning, and sales to ensure customer satisfaction. Salary ranges from $65,000 to $80,000 with comprehensive benefits.

Qualifications

• Bachelor's degree with 3–5 years of customer service experience.
• Experience with ERP and EDI for order entry and maintenance.
• Computer proficient with Excel, Word, Outlook, and PowerPoint.
• Excellent verbal and written communication with strategic accounts.
• Strong customer focus and relationship building.
• Structured, organized, and detailed oriented; multitask in fast-paced environment.
• Independent yet able to work in a team; take ownership of strategic accounts.
• Identify problems, propose solutions, escalate when needed.
• Experience in components, electronics, fiber optics.

Responsibilities

• Coordinate all aspects of the customer account related to order fulfillment.
• Proactively assess, clarify, and validate customer needs; monitor reports.
• Liaise between the customer and all company departments; drive escalation and improvements.
• Provide day-to-day customer service from order entry through delivery.
• Maintain Customer Service Excellence with responsive inquiries and proactive communication.
• Enter manual POs and update via EDI; adjust manufacturing location as needed.
• Track delivery performance and review lead times with planning.
• Monitor sales activities; build relationships to drive revenue.
• Support pricing, forecasting, and delivery; identify trends to improve service.
• Identify risks to meet demand; resolve or escalate.
• Collaborate with lab staff and test engineers.

Skills

Customer service experience

ERP experience

EDI experience

Excel proficiency

Communication skills

Organized and detail oriented

Independent and self-driven

Education

Bachelor's degree

Tools

ERP systems

EDI systems

MS Office

Job description

CommScope, an AMPHENOL company, is hiring a Key Account Specialist in Lisle, IL, a hybrid role with four days on site and one day from home. You will manage strategic accounts, process POs, and coordinate order fulfillment.

The ideal candidate has 3-5 years in customer service, experience with ERP and EDI, and strong communication. You will collaborate across purchasing, planning, and sales to ensure customer satisfaction. Salary ranges from $65,000 to $80,000 with comprehensive benefits.