Strategic Key Account Manager – Growth & Retention

Delta Dental of California; San Francisco (CA); On-site; USD 64,000 - 135,000; Full time

Benefits offered by this job

401(k) with match

Health insurance

Dental and vision coverage

Paid time off and holidays

Tuition assistance

Job summary

Delta Dental of California is seeking a strategic Key Account Manager to oversee a portfolio of accounts across the United States, focusing on renewals, upsell opportunities, and delivering outcomes that align customer needs with organizational goals.

You will build strong relationships with customers and brokers, manage a multi-year pipeline, and drive revenue growth while navigating cross-functional teams to craft win-win solutions.

Qualifications

• 2+ years in employee benefits.
• Bachelor's degree required.
• Advanced business math and analytical skills.
• Excellent consultative selling and negotiation skills.
• Ability to travel up to 30% and cover related expenses.
• Proficiency with Microsoft Office and Salesforce.

Responsibilities

• Maintain and grow revenue through upselling and retention.
• Strategically manage accounts and renewal strategies.
• Create renewal strategies and rate recommendations.
• Manage 2+ year pipeline and growth opportunities.
• Lead deal strategy with cross-functional teams.
• Prepare presentations and business reviews for clients.
• Serve as primary contact and coordinate with stakeholders to ensure customer experience.
• Collaborate to develop high-quality partnerships with external stakeholders.
• Resolve customer concerns with timely solutions.

Skills

Consultative selling

Negotiation

Analytical skills

Time management

Communication

Independent work

Problem-solving

Education

Bachelor's degree

State life and health producer license

Tools

Microsoft Office

Salesforce

Job description

Delta Dental of California is seeking a strategic Key Account Manager to oversee a portfolio of accounts across the United States, focusing on renewals, upsell opportunities, and delivering outcomes that align customer needs with organizational goals.

You will build strong relationships with customers and brokers, manage a multi-year pipeline, and drive revenue growth while navigating cross-functional teams to craft win-win solutions.