Strategic Key Account Manager | Growth & Retention

UniFirst Corporation; Croydon (PA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst is seeking a proactive Key Account Manager to retain and grow our largest accounts across uniform rental, direct sales, and related services. You will own account status, renewals, and revenue metrics, with responsibility for 94% to 100% retention.

Travel 70–80% is expected as you visit key stakeholders, present performance reports, and partner with internal teams to maximize service and product opportunities.

Qualifications

• College degree preferred.
• 3 to 5+ years of successful sales and/or service experience.
• Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards.
• Must be able to travel approximately 70% - 80% for customer interfacing
• Excellent people, communication and interpersonal skills for relationship building.
• Strong contract and negotiation skills.
• Good judgment/decision making
• Problem solving (solutions and execution)
• Order writing, proposals and pricing

Responsibilities

• Develop and maintain relationships with key personnel and decision makers at all levels within your accounts through proactive outreach and meetings on and off account site.
• Conduct regular visits and schedule biannual account reviews (use tools such as report cards to quantify service performance).
• Use internal and external resources to retain customers, increase rental revenue, provide additional product information and develop new revenue opportunities.
• Update records with all pertinent information on a daily basis.
• Maintain customer contract/PO status and renew contracts/PO’s before they expire.
• Work closely with all UniFirst departments to ensure customer satisfaction exceeds customer’s expectation.
• Generate leads to turn over to Service and Sales teams (when necessary).
• Maintain internal interdepartmental relationships to ensure customer satisfaction, new business development, increased revenue, and increased profits.
• Prepares reports of business transactions and keeps expense accounts.
• Communicates effectively with their manager about both service and sales challenges, successes, and needs associated with new business generation.
• Attends weekly meetings.
• Stay up-to-date on sales skills, professional knowledge and self-training to maximize professional growth and advancement.
• Assist the service team in stylizing uniform programs and renewing customers upon expiration.
• Stay up-to-date on Company capabilities, product lines and/or changes regarding sales and customer needs.

Skills

Relationship building

Sales experience

Negotiation

Communication

Problem solving

Education

College degree preferred

Job description

UniFirst is seeking a proactive Key Account Manager to retain and grow our largest accounts across uniform rental, direct sales, and related services. You will own account status, renewals, and revenue metrics, with responsibility for 94% to 100% retention.

Travel 70–80% is expected as you visit key stakeholders, present performance reports, and partner with internal teams to maximize service and product opportunities.