Strategic Key Account Manager — Growth & Retention

UniFirst Corporation; Richmond Hill (GA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst Corporation in the United States is seeking a seasoned Key Account Manager (KAM) to retain and grow our largest accounts across uniform rental, direct sales, and related services. You will own account metrics and be fully accountable for retention targets.

This role requires 3–5+ years of sales or service experience, a college degree preferred, strong negotiation and communication skills, and the ability to travel 70–80% to engage with customers.

Qualifications

• College degree preferred.
• 3 to 5+ years of successful sales and/or service experience.
• Willingness to travel approximately 70% - 80%.
• Excellent people, communication and interpersonal skills for relationship building.
• Strong contract and negotiation skills.
• Order writing, proposals and pricing.

Responsibilities

• Develop and maintain relationships with key personnel and decision makers at all levels within accounts.
• Conduct regular visits and biannual account reviews (use report cards to quantify service performance).
• Use internal and external resources to retain customers, increase rental revenue, provide additional product information and develop new revenue opportunities.
• Update records with all pertinent information on a daily basis.
• Maintain customer contract/PO status and renew contracts/PO’s before they expire.
• Work closely with all UniFirst departments to ensure customer satisfaction exceeds customer’s expectations.
• Generate leads to turn over to Service and Sales teams (when necessary).
• Maintain interdepartmental relationships to drive revenue, profits and new business.

Skills

Relationship building

Negotiation

Sales experience

Communication skills

Education

College degree preferred

Job description

UniFirst Corporation in the United States is seeking a seasoned Key Account Manager (KAM) to retain and grow our largest accounts across uniform rental, direct sales, and related services. You will own account metrics and be fully accountable for retention targets.

This role requires 3–5+ years of sales or service experience, a college degree preferred, strong negotiation and communication skills, and the ability to travel 70–80% to engage with customers.